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When it comes to improving systems management and integration, every organization has varying needs. Campbell Consulting customizes engagement strategies based on the degree to which current systems are or are not meeting needs, budget parameters, hardware and technology considerations, and understanding (or lack thereof) of current tools' capabilities.
An engagement summary of four Campbell Consulting clients follows, illustrating Campbell Consulting's level of support and types of services rendered.
2004 to 2015
  Process Improvement Projects
  Training Design and Delivery
  Organization-Wide Development Systems Centralization Project


Engagement Summary

Campbell Consulting's engagement with American Red Cross (ARC) included two distinct phases. What started as software training for Development staff in 2004 developed into a lasting partnership focusing on significant process improvement projects, training design & delivery, and project managementIn 2011, Warren joined efforts with internal resources and other external consultants to help lead an organization-wide effort to centralize Development data to help realize a One Red Cross vision.


Services (Engagement 1 - Raiser's Edge) - 2005 to 2010

  • Provided customized Raiser's Edge training for fundraisers & executives

  • Developed project plans for optimizing systems

  • Performed/coordinated database cleanup/streamlining services

  • Managed multiple process improvement projects

  • Authored user manuals, job aids, and standard SOPs


Services (Engagement 2 - Centralized Donor Database Project) - 2011 to 2015

  • (Initially) played leadership role in consolidated database project management services, including discovery, development and deployment activities

  • Created project plans for stakeholders

  • Planned and facilitated critical fields analysis project

  • Co-coordinated process improvement projects (Salesforce)

  • Managed centralized reports requirements process and work stream

  • Coordinated Pacific Division chapter data consolidation effort

  • Provided support post-conversion for Pacific and Southwest/Rocky Mountain Divisions

2001 to 2010
  Current Systems Assessment
  Conversion Planning, Preparation and Implementation
  Process Improvement Projects
  Training Design and Delivery


Engagement Summary

In 2001, Campbell Consulting contracted with Conservation International (CI) to help manage a complex conversion project. The first step was to help the new Development Operations Director by conducting an assessment of CI's Raiser's Edge database, followed by conversion preparatory tasks and ultimately conversion into a more advanced version of Raiser's Edge. From 2002 through 2010, CI engaged Campbell Consulting for major process improvement projects to help ensure Raiser's Edge met all Development teams' needs.



  • Performed (with director) comprehensive Raiser's Edge 6 audit

  • Coordinated and supported conversion into Raiser's Edge 7

  • Performed Raiser's Edge cleanup/streamlining services

  • Managed complex process improvement projects

  • Authored new process documentation (SOPs)

  • Provided customized Raiser's Edge training

  Interim Database Administration Services
  Operations Staff Candidate Interviews and Evaluations


Engagement Summary

In June 2016, the Philanthropy Department at Maryland Food Bank (MFB) suddenly was without a Raiser's Edge database administrator (DBA). During this time of transition, MFB engaged Campbell Consulting for interim Raiser's Edge database administration services while they launched a search for a new DBA. Campbell Consulting also helped with candidate screenings/interviews and provided detailed evaluations for Philanthropy and Human Resources staff. The engagement lasted three months until a new DBA was hired and fully operational.



  • Provided comprehensive interim database administration services

  • Created complex data queries and pulled data lists for caging & cashiering, direct marketing, and mailhouse vendors

  • Performed database cleanup/streamlining services

  • Authored new and edited existing process documentation (SOPs)

  • Helped with DBA candidate search

  • Provided DBA training and coaching on the Raiser's Edge

2003 to 2005
  Comprehensive Project Management
  (Needs Assessment, Product Search & Customization, and Implementation)


Engagement Summary

World Monuments Fund (WMF) had a bold vision for integrating programmatic and development data needs into one platform. Partnering with Blackbaud, Campbell Consulting led an initiative to define organization-wide business requirements, define deliverables, and manage implementation to a customized Raiser's Edge (RE) platform.



  • Led comprehensive needs assessment

  • Conducted product search and procurement

  • Defined system requirements

  • Planned end-to-end conversion activities

  • Coordinated database conversion prep activities

  • Led conversion implementation

  • Planned and conducted RE training

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